Hourly hiring is different. Especially in today’s market, you can’t waste time when it comes to attracting, engaging, hiring, and onboarding new employees. Having an all-in-one talent management platform that streamlines and automates processes is essential, but what happens when you need support optimizing the platform for applicant flow? Or advice on the best PosiFit questions? What if you need help with a new hire file or an integration?
Unfortunately, not all customer support is created equal. Many companies can’t — or won’t — help much beyond directing you to endless navigation through self-service. Sometimes you need a coach to guide you to the video tutorials, webinars, and step-by-step directions. A good customer support model starts with finding the resources to answer questions on your own, but customer success doesn’t end there.
If your talent management solution doesn’t offer a comprehensive customer support model that checks all of these boxes, you may find yourself left to “figure it out” on your own more often than you’d like, resulting in wasted hours, money down the drain, and fewer employees at a time when you need them the most.