It’s no secret that when it comes to hiring hourly workers, competition is fierce these days. Employers need to offer a best-in-class application and hiring experience to candidates or you risk losing them to the business across the street.
But when you partner with a talent management solution that provides leading practices and optimization techniques, you’re able to maximize your recruitment strategy and stand out from the competition.
While most talent management solutions offer a customer service line to assist with day-to-day tasks, how-to questions, and quick fixes, customer success takes partnership to the next level, offering more strategic guidance. At TalentReef, we know that the hours your hiring manager spends trying to figure something out on their own — instead of hiring people — is money down the drain. Every minute that ticks by without the applicant hearing from someone increases the chance that they are going to get hired somewhere else.
TalentReef’s Customer Success model is a strategic partnership. With more than a decade of knowledge and experience working with 100,000+ brand locations across the country, we are here to share our expertise and help your business succeed.
Our customers regularly sing the praises of TalentReef’s Customer Success Managers (CSMs), including Tony Cardinella. Tony has been with TalentReef since July 2017, starting in customer service and then becoming a Customer Success Manager (CSM) in March of 2018.
Part of the reason that Tony understands his clients is because he’s been in their shoes. “I don’t feel that I would be anywhere near as successful in this role or in any kind of client relations without having done the Disney College Program,” Tony said. “I worked 16-hour days for less than minimum wage at the front entrance gift shops/rentals in Disney’s Magic Kingdom, so I quickly learned how to diffuse situations on the fly and think on my feet.”
Tony believes that one of the most important things you can do is listen to what customers are really saying behind their words. “It’s easy to get stuck in the minutia of the technical verbiage and so I’ve gotten really good at being able to translate the issue between the client and technical side to ensure a successful outcome. It makes me happy to help them,” he explained.
Most of Tony’s day is spent helping customers make the most out of the features available to hire more hourly workers more efficiently. “I genuinely care about my clients and their employees,” he said. “It’s important to me to make sure that people get hired, get paid, have the correct new hire file — the fact of the matter is that we are dealing with or helping facilitate the employment of the most vulnerable populations of our country because these are hourly workers.”
Tony calls himself a natural relationship builder and a people person who enjoys talking to his clients. Whether it’s walking them through setting something up over the phone, sharing tips for optimizing their social recruiting page, or helping them make the most of the TalentReef platform in other ways, Tony said that he loves using his expertise to problem solve and help the client to be successful.
Christina Scott HR Manager for the Indus Hospitality Group said that “Tony has helped us make TalentReef the most efficient tool for our company.”
That sounds pretty successful to us.
Learn more about how TalentReef’s strategic customer success partnership can maximize your hourly recruitment strategy.