A successfully implemented Talent Management system can result in outstanding results to your business in addition to your bottom line. This is especially true when dealing with the service industry, where many times you are dealing with high turnover, a diverse workforce and razor-thin profit margins.
In the service industry, the service provided by an organization’s talent is the organization’s lifeblood, and it is often what keeps customers coming back (or not). If a customer has a poor experience with the so-called “talent”, they may never come back and worse yet, they might blog or tweet about their bad experience. That is something that isn’t quite as prevalent in the B2B world, and there aren’t usually as many options to take your business elsewhere as there are in the world of most in the service industry.